OUR COMMITMENT TO YOU:  Our TRACK Team™ Coach(es) will visit your church for a full 2-day coaching session.  After this 2-day session, your church will have the process, tools and materials needed to build a successful TRACK Team of your own.

1. Introduction of TRACK Team process

• Explanation of TRACK analogy/terms
• Overview of steps in TRACK process

2. Detailed training for each leg (area) of the TRACK process

• Recruiting:  “How to” materials for creating recruitment tools, themes and events; time guidelines for making initial contact (sample dialogue scripts provided)
• Interviewing:  Sample manuals and outlines for conducting interviews, discussion topics, questions, volunteer position descriptions and suggested dialogue scripts
• Training:  Guidelines and subject matter for volunteer training classes Serving 101 (heart/attitude) and Serving 102 (tasks)
• Mentoring:  Methods for developing a mentor relationship with new volunteers and checklist outlining steps taken to bring volunteer into full service.

3. Explanation and review of TRACK process forms

• TRACK Record
• Mentor Checklist
• New Volunteer Profile
• TRACK Business/Contact Cards

4. Discussion of TRACK Team organizational structure

• Role of TRACK Team coordinator/leader(s)
• Self-evaluation tools, including baton tracking spreadsheet, volunteer welcome letters and feedback forms

5. Creating/Maintaining a Positive Environment

• Establishing the “fun factor”
• Motivational tools for your volunteers
• Appreciating your volunteers
• Building a volunteer community
• Understanding a pastor’s role in the TRACK process